Frequently Asked Questions
Everything you need to know about our authentic Italian specialties.
How do you ensure the freshness of your olive oils and specialty foods?
We source directly from our family estates in Tuscany and partner with local artisans. Our products are bottled and packaged in small batches to preserve peak flavor and nutritional integrity before being shipped to our distribution centers.
What are your shipping rates and delivery times?
We offer standard and expedited shipping across the United States. Orders are typically processed within 1-2 business days, with delivery ranging from 3-7 business days depending on your location.
Do you offer international shipping outside of the USA?
Currently, our website serves customers within the United States. For international inquiries regarding wholesale or bulk orders, please contact our customer service team directly.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please reach out to us within 48 hours of delivery for a replacement or refund.
Are your products organic or non-GMO?
Many of our products, including our signature olive oils, are non-GMO and produced using traditional, sustainable farming methods. Specific organic certifications are noted on individual product pages.
How can I track my order once it has been placed?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.